At Salon 22, we aim to ensure you’re satisfied with your service. If you’re not happy with your hair, beauty, or sunbed treatment, please review our policy below.

How to Raise a Concern

If you need to discuss an issue with your service, contact us directly and provide details. Including any relevant photos can help us assess the situation efficiently.

Resolving Issues

If you have concerns about your hair or beauty service, contact us as soon as possible after your appointment. Your stylist or technician will consult with you to understand the issue and offer a solution. In most cases, adjustments can be made to achieve the expected result.

Refunds

Refunds are considered only in cases where an issue cannot be resolved. If a refund is approved, it will be processed to the original payment method within one business day. Sunbed sessions and prepaid packages are non-refundable.

Policy Updates

We may update this refund policy to reflect any changes in our business practices. The latest version will always be available on our website.

If you have any questions, please get in touch.